Providing One Customer Experience
This person talks about customer service and encourages team members to focus on providing excellence to our customers.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person leads by example, providing our customers with the sort of experience that encourages them to come back for more.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person works collaboratively with their colleagues from across SKYCITY's properties to provide an integrated "world class experience for our customers".
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person prioritises tasks and activities that positively impact our customers enjoyment of SKYCITY's properties.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person talks positively about other parts of SKYCITY and the contribution they jointly make to the customer experience.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
This person constructively removes obstacles that get in the way of providing world class service to our customers.
Strongly Disagree
Disagree
Tend to Disagree
Tend to Agree
Agree
Strongly Agree
NA
Comments for the area of Providing One Customer Experience
Two things this person does well
Two things that this person needs to do better/differently
(C) 2012 The Keenan Consulting Group Ltd
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